If you find that the material received does not fit your needs contact us immediately. (480) 969-6606 or firstname.lastname@example.org
Claims must be started within 14 days of receiving product(s). No returns after 30 days, and only with a copy of the invoice, packing slip, or sales form. Special orders, non stock items, and large quantities are not returnable.
No returned merchandise will be accepted unless our customer service department has given prior authorization.
All transportation charges must be pre-paid by the purchaser and are not refundable.
Material must be returned in original cartons or in an acceptable shipping manner to avoid damage.
All returned material is subject to a minimum 35% restocking charge.
Refund(s) will be processed within 14 days of qualified return and inspection of product(s).
Regarding Damages Or Shortages of Shipments
Your merchandise was received by the truck line in good condition, so any damages or shortages are the responsibility of the carrier; therefore note the following points:
1) Please inspect your shipment carefully upon arrival. Look for any apparent damage and also see if the number of pieces matches the total as listed on the freight bill.
2) Any damages or shortages must be noted in detail on all copies of the freight bill by the driver, and signed by him. Do not sign the freight bill without these notations being made, as they are absolutely necessary in order for you to fle your claim.
3) If someone other than yourself is going to receive your shipment, be sure that they are aware of this procedure.
4) In the event that there is any damage or shortage, ask the driver to have his company supply you with necessary claim forms and procedures.